Welcome to your Culbertson MyHealth Patient Portal

Medical Records Request 

If you would like to request a copy of your medical records please contact our Health Information Department at 217-322-4321, ext. 5258. You can also fill out this form and return it to the hospital by mailing it to:

Sarah D. Culbertson Memorial Hospital
Attn: Medical Records
238 South Congress Street
Rushville, IL 62681

 

Patient Portal FAQ's

Need help getting started with the MyHealth Patient Portal? Want to know more about its functionality and features? We’re here to help! Check out some frequently asked questions for more information on how the portal works. For further support, call (217) 322-5244.

How do I enroll with the MyHealth Patient Portal?

Patients must receive an email invite to register with MyHealth Patient Portal. To receive an invitation, show your photo ID to a Culbertson registration staff member and provide a personal email address. Afterward, you will receive an email with a secure link and instructions to create your MyHealth Patient Portal account. After clicking the link, follow the instructions to create your password and log in, after which you may view your personal medical records.

Patients may also register over the phone by calling Patient Access at (217) 322-5281 and providing two unique patient identifiers.

What if I forgot my password?

If you forgot your login credentials, go to the MyHealth Patient Portal site and click “Forgot Password,” then follow the instructions. If you’re still having trouble logging in or accessing the portal, call the Clinical Informatics Department during normal business hours at (217) 322-5263.

What information can I access in the MyHealth Patient Portal?

Through the MyHealth Patient Portal, you’re given immediate access to your personal medical information. This includes current medications, test results, documents, procedure history, visit summaries, radiology reports, and provider notes.

Why is some information not viewable on the MyHealth Patient Portal?

Only certain medical information is available on the portal. As more data becomes available, it will be added to your account. The Culbertson Medical Records Department will still provide paper copies of medical records on request. To file a request, call (217) 322-4321 ext. 5330.

How do I schedule an appointment with the MyHealth Patient Portal?

Once you’re logged into the MyHealth Patient Portal, navigate to the “Appointments” drop-down menu. Click to open the menu, then click “Request Appointment.” You’ll then be asked to complete a form with information like who the request should be sent to, when you would like to schedule the appointment, preferred date and time, why you’re scheduling the appointment, and best contact method.

Can I message my provider with the MyHealth Patient Portal?

At this time, secure messaging through the MyHealth Patient Portal is only available to Culbertson providers. If your provider is part of Culbertson Clinics, you may send non-urgent messages through the portal.

Do I need any special equipment to access the MyHealth Patient Portal?

To access the MyHealth Patient Portal, all you need is a valid email address and a computer or device with internet access.

Why can't I access my child's account?

To protect your child’s privacy and comply with healthcare privacy laws, access to your child’s account changes as they age.

Birth – 12 years old: Parents or legal guardians may request proxy access to their child’s account.

13 and older: Your child must sign a consent form allowing a parent or guardian to continue accessing their account. To receive proxy access, establish your own MyHealth Patient Portal account first. Once consent has been completed, proxy access can be granted to your child’s account.

Some of my information is wrong. How do I correct it?

If you notice an error in your personal information or medical history, contact the Medical Records Department at (217) 322-4321 ext. 5330 during normal business hours.